These terms govern your use of Sously. By installing the widget or creating an account, you agree to them. If you are agreeing on behalf of a company, you confirm you have authority to bind it.
On this page
The service
Sously is a chat assistant you embed on your website. It indexes your recipes and, optionally, your comment archive, and answers questions from your readers using a third-party AI model. We may add, change, or remove features over time; if we remove something material, we will give you reasonable notice.
Accounts and eligibility
You must be at least 18 and able to form a binding contract. You are responsible for your account credentials and for everything done under your account. Tell us promptly at hello@sously.chat if you suspect unauthorised access.
Fees and cancellation
- We set each blog up individually, and we will confirm the plan and the fee with you in writing before anything is charged. Your subscription starts on the date Sously goes live on your site.
- Plans are priced on your blog's monthly pageviews. If your traffic grows past your plan's band we will contact you about moving up; we will not silently bill you for the difference.
- Fees are billed monthly in advance and are stated exclusive of tax unless we say otherwise.
- You can cancel at any time. Cancellation takes effect at the end of the current billing period, and you keep access until then.
- Except where the law requires otherwise, fees already paid are non-refundable.
- Each plan also carries a monthly ceiling on the number of answers Sously will give, set well above normal use for that pageview band. It exists to stop runaway costs. If your blog reaches it, Sously may pause answering until the next month and we will contact you about moving up a plan.
- We may change pricing with at least 30 days' notice, effective at your next renewal.
Your content
You keep ownership of your recipes, posts, comments, and branding. You grant us a limited, non-exclusive, worldwide licence to host, copy, index, and process that content purely so we can operate the service for you. That licence ends when you delete the content or close your account.
You confirm you have the rights to the content you connect to Sously, and that our processing it will not infringe anyone else's rights.
We do not use your content to train our own models and we do not share it with other customers.
Acceptable use
You agree not to:
- Use Sously for anything unlawful, deceptive, or harmful.
- Attempt to extract, reverse-engineer, or resell the underlying model or our prompts.
- Circumvent usage limits, rate limits, or authentication.
- Use the service to generate spam, malware, harassment, or content that infringes others' rights.
- Install the widget on a site you do not control, or misrepresent whose content Sously is answering from.
- Probe, scan, or overload our infrastructure.
We may suspend accounts that breach this section, immediately where the risk is serious.
AI answers and food safety
Sously's answers are generated by an AI model. They can be incomplete, out of date, or simply wrong, even when they read confidently.
Sously is not a substitute for professional dietary, medical, or food-safety advice. Answers about substitutions, scaling, cooking times, allergens, and storage are suggestions only. Anyone with an allergy, intolerance, or medical condition should verify independently before relying on an answer. You are responsible for the content that appears on your site, including AI-generated answers, and we recommend you keep the disclaimer we ship with the widget visible to your readers.
You must not remove or obscure any AI disclosure or disclaimer that the widget displays.
Your readers
When Sously answers questions on your site, you are the controller of your readers' data and we act as your processor. You are responsible for having a privacy policy that covers the widget, and for any consent or notice your local law requires. Our handling of that data is described in the Privacy Policy.
Availability and support
We aim for high availability but do not promise uninterrupted service. We may take the service down for maintenance, and we depend on third parties — including our AI model provider — whose outages can affect us. We offer support by email at hello@sously.chat and aim to reply within three business days. No formal SLA applies unless we have signed one with you.
Intellectual property
We own the Sously software, brand, and documentation. These terms grant you a limited, non-exclusive, non-transferable right to use the service while your subscription is active — nothing more. Feedback you send us may be used freely without obligation to you.
Disclaimer of warranties
To the fullest extent permitted by law, the service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty as to the accuracy of AI-generated output. Some jurisdictions do not allow these exclusions, so parts may not apply to you.
Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill.
Our total aggregate liability arising out of or relating to these terms will not exceed the greater of the fees you paid us in the 12 months before the claim, or 100 USD.
Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.
Indemnity
You will indemnify us against claims, damages, and reasonable costs arising from your content, your use of the service in breach of these terms, or your violation of law or third-party rights.
Termination
You may close your account at any time. We may suspend or terminate your access if you materially breach these terms and do not fix it within 14 days of notice, or immediately where the breach is serious or legally required. On termination your licence ends and we will delete your content in line with the Privacy Policy. Sections on content ownership, IP, disclaimers, liability, indemnity, and governing law survive.
Changes to these terms
We may update these terms. For material changes we will give at least 14 days' notice by email or in the product. Continuing to use Sously after they take effect means you accept them; if you do not, you may cancel before then.
Governing law
These terms are governed by the laws of the State of Illinois, without regard to conflict-of-laws rules. The courts of the State of Illinois have exclusive jurisdiction, except that either party may seek injunctive relief anywhere. If you are a consumer, you keep the protections of your local law.
Contact
AE Labs LLC, Illinois, United States — hello@sously.chat